3-way inbox
Traveller, supplier and you, on one thread.
A trip has two conversations — with the person travelling and with the people delivering it. The 3-way inbox keeps both on the trip record, in order, so nothing said to one side is lost when you speak to the other.
3-way inbox overview
Every message about a trip, from either side and whichever channel, is on that trip’s thread. Search a trip, not an inbox.
The traveller never sees the supplier’s message and vice versa. You see both, in one sequence, with the stage each was sent at.
Messages from your form and your dashboard on every tier; email parsed into the thread from Autopilot; WhatsApp relayed in as an add-on.
How a thread reads
From a dashboard, an email or WhatsApp. It is attached to the trip it belongs to and marked by side.
Reply from the thread; it goes back on the channel it came from. The traveller gets an email, the driver gets a WhatsApp.
When Autopilot sends a quote request or a reminder, it appears on the thread as a step, so the history is complete.
A message that needs a person is flagged and organised by what to do next, rather than lost in the sequence.
3-way inbox is part of Portal. Start free on Showcase, and switch on what you need as the trips come in.
Get started free →