Product — Autopilot
Automation that still knows when to stop.
Full nine-stage automation, from Inquiry through Post-Trip — with human escalation points built in by design, not bolted on.
Autopilot · nine stages
Inquiry through Post-Trip. The escalation points where a person takes over are designed in, not gaps left over.
Structured from the first message, whichever channel it comes through.
A draft itinerary before the customer has to ask twice.
Real quotes, requested from the right suppliers automatically.
Nothing is booked until it's checked again.
Money changes hands with a human's eyes on it, every time.Human touchpoint
The last mile gets chased down before it becomes a problem.
Live support that runs itself, until it shouldn't.Human touchpoint
The trip doesn't end until the loop actually closes.
A record that stays useful long after the trip is over.
The design principle behind every escalation point in Autopilot
Same agency, three weeks later.
Same agency, three weeks later.
An agency running 20 trips a month on Portal alone hits a ceiling — every reprice, every confirmation chase, every status update is a human doing it manually. Autopilot doesn't change what they offer travellers, it changes how much of it one person can run at once.
| Before Autopilot | After Autopilot | |
|---|---|---|
| Trip capacity per agent | Baseline | 2–3x |
| DMC quote turnaround | Multi-day chains | <24h |
| Inquiry-to-booking conversion | Baseline | +15–20% |
| Manual errors, reprice & confirmation | Human-paced | <5% |
| Headcount for same volume | Baseline | –30% |
These are pilot targets, not marketing claims. Real numbers replace these once the pilot runs.
No supplier list yet? Autopilot automates requests going out to suppliers you already work with. If the agency doesn't have a supplier list yet, Horizon gives them a vetted one first — free, on any tier — so there's something for Autopilot to automate against.See Horizon for the supplier list.
Up next
Want your own contracts and rates queryable too?
Intelligence adds Atlas on top of Autopilot — an AI layer trained on your own data, not generic knowledge.