Support relay
Live support that runs itself, until it shouldn’t.
While the traveller is on the ground, the relay connects them to the driver, the guide and the camp without anyone sharing a number. Routine questions are handled on the thread. A real problem reaches you at once.
Support relay overview
The traveller messages one number; the driver messages one number. Neither sees the other’s. Both reach the trip thread.
Multiple ground-team contacts on the same trip — the transfer company today, the lodge tomorrow — each reachable through the same relay.
A pickup time confirmed is routine and relays through. A missed flight, a medical question or an upset traveller is flagged to a person immediately.
How a message travels
On WhatsApp, to the trip’s relay number, in their own language.
To the ground contact for that day, with the trip thread updated. The reply comes back the same way.
Pickup times, meeting points and confirmations relay without your involvement and are logged on the thread.
Anything flagged reaches you on your phone with the context, and the thread shows what needs deciding.
Support relay is part of Autopilot. Start free on Showcase, and switch on what you need as the trips come in.
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