Integration · Portal · Add-on

WhatsApp
integration

Their message lands on the trip. Your reply goes to their phone.

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WhatsApp integration

What it
does.

Messages on the record

Every WhatsApp message about a trip lands on that trip's thread, beside the emails and the dashboard questions.

Replies from the thread

Answer in Portal; the traveller gets a WhatsApp. Your team works one inbox, not a shared phone.

Inquiries through it

A WhatsApp message that reads like a new request is parsed into a brief on Automations, the same as the form or an email.

Step by step

Setup

WhatsApp BusinessMeridian Travel Co.
+971 4 ••• 2290Business API number
Connected
Setup done with you, once
Incoming
LO
Lena OrtizMatched to KE-2291
Open trip
?
+81 90 ••• 3321Unknown sender
New inquiry
Hi! Kenya in October, two of us. Can you send ideas?10:41
Support relayTraveling
Run on the same connectionDriver, guide and camp reachable through the trip number
WhatsApp BusinessMeridian Travel Co.
+971 4 ••• 2290Business API number
Connected
Setup done with you, once
Incoming
LO
Lena OrtizMatched to KE-2291
Open trip
?
+81 90 ••• 3321Unknown sender
New inquiry
Hi! Kenya in October, two of us. Can you send ideas?10:41
Support relayTraveling
Run on the same connectionDriver, guide and camp reachable through the trip number

A WhatsApp used to stay on one phone. Now it lands on the trip, for the team.

Get started

Next

Keep
going

Portal · ShowcaseEmail integrationThe inbox, on the trip it belongs to.Portal · Showcase3-way inboxTraveller, supplier and you, on one thread.Automations · Add-onSupport relayLive support that runs itself, until it shouldn't.